What impact can high claims denials have on patient trust?

High claims denials can significantly impact patient trust, primarily resulting in skepticism towards the organization. When patients experience frequent issues with claims being denied, they may question the reliability and integrity of the healthcare provider. This skepticism can stem from frustration and confusion about why their claims are not being processed efficiently.

Patients expect their providers to handle administrative processes smoothly, and when this trust is undermined due to high denial rates, it can lead them to worry about the quality of care they are receiving, as well as the competence of the organization. Such experiences can create a perception that the organization prioritizes its financial interests over patient care, which can contribute to a breakdown in trust. In contrast, fostering a transparent and efficient claims process is crucial in maintaining a positive relationship with patients.