What does "charge capture" refer to in the revenue cycle?

Charge capture is the process of recording services performed and ensuring proper billing for those services. This function is crucial in the revenue cycle as it directly impacts the organization's ability to receive payment for the care provided. An accurate charge capture system ensures that all services delivered to patients are accounted for and billed appropriately, which helps to minimize revenue loss and enhances overall financial performance.

The importance of this process lies in its role in creating a detailed record of services that justifies the charges submitted to payers. By ensuring that every service and procedure is captured accurately, healthcare providers can avoid lost revenue due to unbilled services or billing errors. This also helps in maintaining compliance with various regulations, as well as optimizing the reimbursement process from insurance companies and Medicare.

In contrast, the other options address different aspects of the revenue cycle that do not encompass the concept of charge capture. Interpreting patient feedback pertains to quality improvement and patient experience, negotiating insurance contracts focuses on financial arrangements with insurers, and filing complaints against denied claims relates to the appeals process after a claim has been submitted. Each of these functions is important, but they do not specifically describe charge capture, which is fundamentally about accurately billing for the services rendered.